Terms of service

Welcome to dukaanwali.com! By using our website and placing an order, you agree to comply with our Terms of Service. Please read them carefully.

1. General Terms

  • By accessing this website, you confirm that you are at least 18 years old or have permission from a guardian.
  • We reserve the right to update, modify, or discontinue our services without prior notice.
  • Your continued use of the website means you accept any changes in our policies.

2. Orders & Payments

  • All orders are subject to availability and confirmation.
  • We reserve the right to cancel any order if necessary (e.g., stock issues, incorrect pricing).
  • Payments can be made via Cash on Delivery (COD) or any other available payment method.

3. Shipping & Delivery

  • Orders are processed within 1-2 business days and typically delivered within 3-7 business days.
  • Delivery times may vary due to location and courier delays.
  • Customers must provide accurate shipping details. We are not responsible for incorrect addresses leading to failed deliveries.

4. Returns & Refunds

  • We offer a 15-day money-back guarantee only if the mistake is from our side (e.g., wrong item, damaged product).
  • If the mistake is on your side (e.g., incorrect order), you will need to pay PKR 200 for delivery charges for a replacement or refund.
  • Items must be returned unused and in original packaging to qualify for a refund.

5. Product Quality & Warranty

  • We ensure high-quality products, but minor variations in color or design may occur due to lighting and screen differences.
  • We do not cover damages caused by mishandling or improper use of the product.

6. Privacy Policy

  • We respect your privacy and collect only necessary information to process orders and provide a better shopping experience.
  • Your data is never shared with third parties.

7. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages arising from product use.
  • We are not liable for delays or failures due to events beyond our control (e.g., natural disasters, courier strikes).

8. Governing Law

These terms are governed by Pakistani law. Any disputes shall be resolved in accordance with local regulations.

9. Contact Us

For any queries or concerns, please contact our customer support team.

By using our services, you agree to these Terms of Service. Thank you for shopping with us! 😊